Privacy Policy

Information We Collect

We collect personal information to enhance your experience with Zenith Glaze and to provide our bespoke services. This includes:

• Personal Data You Provide: Information you voluntarily give us when making a purchase, signing up for newsletters, submitting inquiries through contact forms, or creating an account. This may include your name, email address, shipping address, billing address, phone number, and payment information.
• Usage Data: Information collected automatically when you visit our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand website activity and improve user experience.

Use of Your Personal Data

The personal information we collect is used in various ways, primarily to facilitate our services and communicate with you:

• Service Provision: To process and fulfill your orders, manage your account, provide customer support, and deliver bespoke glass blowing or custom ceramic tableware designs.
• Communication: To send you order confirmations, shipping updates, marketing communications (if you've opted in), and respond to your inquiries.
• Improvement: To analyze website usage, personalize your experience, and develop new product offerings and services that align with our wellness-focused home accessory creation.
• Legal Compliance: To comply with legal obligations and enforce our terms and conditions.

Our online shop policy ensures that your personal information use is always handled with the utmost care, prioritizing customer privacy.

Sharing Your Personal Information

We do not sell your personal data. We may share your information in limited circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf, such as payment processing, shipping, web hosting, and analytics. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

Security of Your Personal Data

The security of your personal data is critical to us. We implement a variety of security measures, including encryption and secure server infrastructure, to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We are committed to robust data protection.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data.
• Right to Rectification: Request correction of inaccurate personal data.
• Right to Erasure: Request erasure of your personal data under certain conditions.
• Right to Object: Object to our processing of your personal data, under certain conditions.

To exercise any of these rights concerning your personal information use, please contact us using the details below.

Children's Privacy

Our service is not intended for anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.